Delivery and returns
- We generally aim to process orders the same or next working day and usually in a maximum of 3 working days.
- As we are a small family business we close over our holidays and a notice on our web site will indicate the day we re-commence processing orders.
- For items below £20, but weighing below 2kg, we normally send Royal Mail 1st
- Items above £20, but weighing below 2kg, we send Royal Mail 1st class tracked and signed
- For items above 2kg we use Hermes carrier (or other reputable carrier where more convenient)
- Except for ribbon and bows which have free postage, we generally charge £4.50 for postage.
- If you buy more than one product then there is no additional charge for P&P
- For items where postage cost is significantly lower or higher we adjust the product price to recognise this
- We welcome international orders but please contact us before purchasing to obtain the postage costs.
- Please telephone or email if you have any concerns about deliveries to your address (eg unsuitable dates or preferred location).
- If you are not happy in any way with your order then please advise us and, as agreed with us, you can return, ensuring it is in unused and in perfect condition, with proof of postage or a tracked delivery. We will refund the price of the item if returned in original packaging within 14 days of receipt.
- If the item received is considered incorrect or is received damaged then please advise us within 48 hours of receipt (photos are very helpful) and we will refund the price of the goods and return postage where the return has been agreed.
- We will always be pleased to receive feedback.